How to talk to MTN Customer Care

Are you an MTN subscriber? I bet you must have probably have the cause to contact MTN Customer Care to resolve some issues on your MTN line. This could be very frustrating and annoying when you need to do some stuffs urgently on the network and you don’t know how to contact the Customer Care for quick assistance. 

Knowing that MTN is one of the biggest or perhaps the biggest network operator in Nigeria, as a subscriber you tend to receive many irrelevant promotional messages about subscriptions, data plans and bundle, call tariff, prepaid plans and package offers such as Pulse, mPulse, beta talk and to unsubscribe from unnecessary subscriptions and seek enquiries, you would have to contact the MTN Customer Care line.
The good thing here is that MTN Customer Care service is available 24-hours everyday to attend to all your inquiries, complaints and basic service needs.

How to Talk to MTN Customer Care

You can contact the MTN Customer Care in a number of ways listed below.

MTN Customer Care Number

There other ways to contact MTN but many subscribers prefer this way as it is the fastest and easiest way to get through to the Customer Care. 
However, you will have to follow the instructions of a bot and enter some prompts before you can finally speak to an MTN representative. 
  • Dial 180 from your MTN line
  • 08031000180 if you call from another network and +2348031000180 if you call from outside the country.
Note: Service charge may apply if you call from other networks or from outside the country.

Contact MTN Customer Care on WhatsApp

You can save yourself the stress of calling if you’re the type that likes chatting especially teenagers and youths by simply sending a message to MTN on the WhatsApp number; 09033000001

Contact MTN Customer Care on Facebook

You can also contact MTN on Facebook, visit MTN Facebook page, leave a message and a representative will respond to your message in just few minutes. 

Contact MTN Customer Care on Twitter

I personally recommend this way as you can get immediate answers to all your questions and enquiries by just tweeting at them or sending a DM on Twitter.
MTN operates two accounts on Twitter. Follow @MTNNG and @MTN180.

Contact MTN Customer Care on Instagram

Follow MTN on Instagram @MTNNG and you can contact the customer care via sending a DM. Your request and enquiries will be answered in no time.

Send an Email

Electronic mail is unarguably the best way of communication between individuals and companies. Many companies have an email address where they receive and send mails to clients and customers and MTN is no exception. 
You can send an email to MTN Customer Care filling your complaint at the email address [email protected].

Feedback Form

A feedback form is way in which customers give suggestions and feedback on a product or service that helps the company to understand their customers and improve services. 
MTN is dedicated to providing her customers with the best service. So whenever you encounter any issue on the network, you can easily fill out the Customer feedback form and submit. 

Contact MTN via Service Centres

You can also meet with an MTN agent physically and discuss the issues you have with the network. 

Where can I find an MTN service centre? MTN has service centres in all the 36 states in Nigeria and you can find and visit the closest service centre to you here

Contact MTN Customer Care via Live Chat

If you need to solve an issue urgently on your MTN line or make enquiries about MTN call tariffs and data plans, you can easily chat with an representative online here
Lastly, 

Send a Physical Letter to MTN Customer Care

Even with the improved technology around, many people still prefer the old way of living by sending letters through post office. MTN also made provision for them. 
Write your letter and send via MTN Walk – In Centres pan Nigeria to the address:
The Customer Care Manager,
MTN Nigeria Communications Limited
4 Aromire Street
Off Kingsway Road
Ikoyi, Lagos. 
MTN promises to serve you! 
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